---
title: "Door check-in"
description: "Scan tickets in a phone or tablet browser, read each result, and download the door list."
---

Check-in runs in the browser on a staff phone or tablet. There is no app to
install. Scans read the same live inventory as the website and the box office.

Open the event's **Door** tab. **Start scanner** opens the camera scanner;
**Download door list** saves the guest list.

## Scan a ticket

Choose **Use camera** and point it at the QR code, or type the code into
**Ticket code or scan URL** and choose **Check ticket**. Then choose
**Check in** to admit the guest.

| Result | Meaning |
|---|---|
| Valid ticket | Admit the guest with **Check in**. |
| Checked in | Done. **Scan next ticket**. |
| Already checked in | This ticket was admitted before. |
| Ticket void | The ticket was cancelled or fully refunded. |
| Wrong event | The ticket is for another event. |
| Ticket not found | The code does not match any ticket. |

Check-in never changes what was sold: admitting a guest does not touch the
order or the seat.

## Looking someone up

The door scanner works from the ticket. To find a guest by name, email or phone,
use **Find order** in the [Box office](/sell/box-office/).