Build SeatLayer into your platform

SeatLayer Platform is a composable reserved-seating and inventory layer. Your product can use only the buyer picker, or combine venue design, event inventory, checkout holds, server booking, operations, reporting, and webhooks behind your own interface.

You keep the event catalogue, customer relationship, product UX, accounts, payments, taxes, commercial Orders, ticket/QR/PDF creation and delivery, email, refunds, check-in, support, and business rules. SeatLayer provides the seating-specific geometry, live inventory, concurrency, and inventory booking ledger.

Choose an integration shape

The data flow stays the same in every shape:

Your CMS ──secret key──> charts, workspaces, events
Buyer page ──event + public key/scoped token──> render, select, hold
Your checkout ──secret key──> inspect hold, book
SeatLayer ──signed webhook──> reconciliation and downstream work

Map your model to SeatLayer

workspaceId is the enforced isolation boundary. externalRef is an opaque reconciliation tag; never use it as authorization.

Multi-organiser provisioning

curl https://api.seatlayer.io/v1/workspaces \
  -X POST \
  -H "Authorization: Bearer $SEATLAYER_SECRET_KEY" \
  -H "Idempotency-Key: workspace-org_123" \
  -H "Content-Type: application/json" \
  -d '{"name":"Organiser X","externalRef":"org_123"}'

curl https://api.seatlayer.io/v1/charts/c_master_hall/duplicate \
  -X POST \
  -H "Authorization: Bearer $SEATLAYER_SECRET_KEY" \
  -H "Idempotency-Key: org_123-main-hall" \
  -H "Content-Type: application/json" \
  -d '{
    "name":"Organiser X — Main Hall",
    "workspaceId":"ws_7e2d",
    "externalRef":"venue_81"
  }'

curl https://api.seatlayer.io/v1/events \
  -X POST \
  -H "Authorization: Bearer $SEATLAYER_SECRET_KEY" \
  -H "Idempotency-Key: event-show_456" \
  -H "Content-Type: application/json" \
  -d '{
    "chartId":"c_7e2d",
    "name":"Spring Gala",
    "externalRef":"show_456"
  }'

const picker = new seatlayer.SeatPicker({
  container: "#seat-picker",
  event: seatlayerEventKey,
  publicKey: seatlayerPublicKey,
  theme: {
    accent: "#6d28d9",
    accentInk: "#ffffff",
    fontFamily: "Inter, system-ui, sans-serif",
  },
  onCheckout: (_, __, handoff) => {
    beginYourCheckout({ holdId: handoff.holdId });
  },
});

await picker.render();

const hold = await seatlayerRequest(
  `/v1/events/${event.seatlayerKey}/holds/${holdId}`,
);

assertWorkspaceOwnership(event, organiser);
const order = await createOrderFromTrustedItems(hold.items);
await authorizePayment(order);

const booking = await seatlayerRequest(
  `/v1/events/${event.seatlayerKey}/book`,
  {
    method: "POST",
    body: JSON.stringify({
      holdId,
      bookingRef: order.id,
    }),
  },
);

One webhook, many organisers

Account-level webhook traffic can arrive at one endpoint. Route from the SeatLayer event id/key you stored, then verify its immutable workspace matches your business record.

app.post("/webhooks/seatlayer", rawBody(), async (req, res) => {
  if (!verifySeatLayerSignature(req.rawBody, req.headers)) {
    return res.sendStatus(401);
  }

  const delivery = JSON.parse(req.rawBody);
  const businessEvent = await findBySeatLayerEvent(delivery.payload.eventId);

  if (
    !businessEvent ||
    businessEvent.seatlayerWorkspaceId !== delivery.payload.workspaceId
  ) {
    return res.sendStatus(400);
  }

  await enqueueForOrganiser(businessEvent.organiserId, delivery);
  return res.sendStatus(200);
});

White-label boundaries

You can keep your own:

• navigation, account hierarchy, roles, and permissions;
• checkout, payments, tax, refunds, and order history;
• ticket/QR/PDF creation and delivery, email, scanning, and attendance;
• visual theme, surrounding content, and analytics;
• venue onboarding and approval workflow; and
• customer support and operational runbooks.

SeatLayer remains responsible for:

• chart geometry and semantic seating objects;
• selection rules and accessible-seat relationships;
• realtime holds and availability;
• atomic booking transitions;
• booking-reference linkage, inventory history, and sell-through reports;
• buyer 2D/3D visualization; and
• signed event notifications.

Platform best practices

• Keep one workspace per isolation boundary, not per event.
• Reuse a chart for repeat performances; do not duplicate it for each date unless geometry differs.
• Store SeatLayer ids alongside your own immutable ids at creation time.
• Use deterministic idempotency keys for provisioning retries.
• Enforce ownership in your backend before every cross-tenant action.
• Keep master charts separate from organiser-owned copies.
• Test sandbox and live webhook routing through the same tenant checks.
• Expose only the operations your product is ready to support.
• Treat configured booked value as an inventory performance figure; your commerce ledger remains authoritative for money.

Custom-to-custom checklist

Before shipping a new product shape, write down:

1. which system owns venues, events, prices, inventory, commercial Orders, tickets, refunds, check-in, and customers;
2. how your ids map to workspaceId, chart id, event key, hold id, and bookingRef;
3. which surface is embedded and which is called server-to-server;
4. how a hold expiry, booking conflict, and payment failure recover;
5. how tenant isolation is enforced and tested; and
6. which webhooks reconcile your downstream systems.

Then use integration best practices and the complete checkout example to implement the buyer-to-booking loop.