The box office sells from the same live inventory as your website. A seat sold at the counter is gone from every buyer’s screen at once.
Open the event and choose the Box office tab. It appears on events that use SeatLayer checkout.
Make a sale
Choose seats
In Sell mode, use List or Map. Type a seat like H12 in
Find tickets, tap seats on the map, or use Best [n] seats in [price]
and Add best. Pick again swaps in the next best block. Standing
areas are sold by quantity, and tables whole or by the chair.
Record the payment
Under How were you paid? choose how the money was taken. Cash is preselected; the list also shows Card (on your own card machine), Complimentary, and any method your admin added. SeatLayer records how you were paid. It never charges anyone at the counter. To give a discount, choose + Discount and pick a preset; the sale shows the price, the discount and the new total before you confirm.
Buyer details
Buyer name, Email and Note are optional. With an email, the tickets are sent there. If the event asks for a name on every ticket, the form says so.
Complete and print
Choose Complete sale (Ctrl or ⌘ + Enter). The receipt shows the total and how it was paid. Print tickets (key P) prints; Next sale starts the next one.
Payment methods, discounts and comps
An admin sets these up once in Settings → Box office.
- Counter payment methods. Cash, Card and Complimentary come as standard. Choose + Add a method for others, such as a bank transfer (up to 12). Rename, reorder, or hide them; the order sets the number keys 1–9. Cash is always offered and can only be renamed. A method that was used is hidden rather than deleted, so its orders and reports keep the name.
- Discounts and comps. + Add a discount creates a preset such as “Student 20%”: a percentage, or a fixed amount in one currency. A fixed amount is offered only on events in that currency, and is never converted. + Add a comp reason creates a 100% preset such as “Press (free)”, which is recorded as a comp with its name as the reason.
Staff can only apply presets; they cannot type their own discount. The preset’s name prints on the ticket, the receipt and the confirmation email, and a comp shows as Complimentary. When staff choose Complimentary, they pick a comp reason or choose Other… and say why it is free.
Only admins can change these settings. Choose Save box office settings when you are done.
Printing
Set Paper once per device: A4 sheet or 80 mm roll. For one-click printing, make the roll printer the device’s default printer, with 80 mm paper. Tickets print from a PDF, so any printer the browser can reach works.
Find an order
Switch to Find order (key F). Search by name, email, phone (four digits or more), the 8-digit order number or the code on a ticket, or scan the ticket. From the order you can:
- Print again. The panel shows how many times it was printed, and every copy is logged. Each copy has the same QR code, so the door still admits the ticket once.
- Email tickets to the address on the order or a new one.
- Change seats.
- Read the order’s History.
Refunds and cancellations need an admin. See Refunds and cancellations.