Check-in runs in the browser on a staff phone or tablet. There is no app to install. Scans read the same live inventory as the website and the box office.
Open the event’s Door tab. Start scanner opens the camera scanner; Download door list saves the guest list.
Scan a ticket
Choose Use camera and point it at the QR code, or type the code into Ticket code or scan URL and choose Check ticket. Then choose Check in to admit the guest.
| Result | Meaning |
|---|---|
| Valid ticket | Admit the guest with Check in. |
| Checked in | Done. Scan next ticket. |
| Already checked in | This ticket was admitted before. |
| Ticket void | The ticket was cancelled or fully refunded. |
| Wrong event | The ticket is for another event. |
| Ticket not found | The code does not match any ticket. |
Check-in never changes what was sold: admitting a guest does not touch the order or the seat.
Looking someone up
The door scanner works from the ticket. To find a guest by name, email or phone, use Find order in the Box office.