Tickets and renewals go out in your name, and replies go to you. Customers see your name in their inbox, not ours.
Set your sender
Open Ticket site → Email.
| Field | What it does |
|---|---|
| From name | The name customers see, such as Wrenmoor FC. |
| Reply-to | Where replies go, such as tickets@wrenmoorfc.example. |
Emails are sent from SeatLayer’s mail domain with your name on them. There is nothing to add at your domain host.
Which emails use it
- Order confirmations and tickets
- Renewal offers and reminders
See who received each email on the holder’s page. Bounced emails get their own number on the renewals screen, so you can fix them before the deadline.