Fixtures change. Change a date once and tickets and door lists follow for every holder. You see a preview before anything changes. SeatLayer does not email customers about a date change, so tell them yourself; the webhooks tell your own systems.
Open the season and choose Dates.
Move or postpone a date
Choose the date, then Move. Enter the new date and time, or postpone it with no new date yet. The preview shows how many season seats and single-game tickets follow. A date in two plans moves in both.
Season seats stay the same and tickets keep their QR. A holder who can’t make the new date can give the seat back, and it goes on sale again for that date.
Add a date
Add cup and playoff games, or any other extra date, with Add date. Every holder is booked into their own seat on the new date, and a holder who bought through SeatLayer checkout gets a ticket for it. You see the cost first: each seat booked uses a credit.
Holders whose usual seat isn’t free on that date stay as they are. The list shows who they are.
If your balance can’t cover the new tickets, the date is refused before anything starts, and the shortfall is shown.
Remove a date
A date you remove stays paid, because its tickets were already issued. Tickets for that date stop working at the door.
Cancel and refund
Choose Cancel, then choose what happens to the money. Tickets stop working, and this can’t be undone.
- Refund each customer their share returns their seat price divided by the dates. You can change the share first.
- No refund cancels the tickets.
Only an admin can run a bulk refund. Refunds go through your gateway, so check your balance can cover them. They run as one job you can follow, and a retry never pays anyone twice. Failed refunds are listed to retry, and box office orders are listed for a manual refund.
By API
Everything here is on the Seasons API:
POST /v1/seasons/:key/amendments with reschedule, postpone or cancel, and
POST /v1/seasons/:key/performances/:eventKey/refunds for a bulk refund. The
webhooks are season.performance.rescheduled, season.performance.postponed and
season.performance.cancelled.